Frequently Asked Questions

  1. What service does LE Goi Tien Le offer?
  2. How do I send money?
  3. What currency does the recipient receive?
  4. How does my relative receive money I sent?
  5. Do I get a receipt confirmation of the money I sent?
  6. Is there a discount if I send in large volume?
  7. How long does it take to deliver the money to my relatives?
  8. Can I write messages to my relative when sending money?

  9. 1. What services does LE Goi Tien Le offer?

    At LE Goi Tien Le, our customers are treated with the best of service with highest value. Our service include money transfer to Asia, phone rental for traveler going to Vietnam, prepaid phone cards, catalog gift service, and travels.
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    2. How do I send money?

    To send money you can visit any LE branch or through an agent location and a teller will help you complete a transaction to send money. When sending $3,000 or more, a teller will ask you to provide two different identification cards. Acceptable ID cards are driver license, ID card, Social Security, alien card, passport or any government issued ID card. For order $10,000 and over, you will also be asked for your occupation and source of income in addition to ID cards request.
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    3. What currency does the recipient receive?

    We deliver money in US dollar. At the request of customers, we can also deliver the money in Vietnamese dong at the current exchange rate.
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    4. How does my relative receive the money I sent?

    We provide door to door service to our customer or pick up at a paymaster if sender desires.
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    5. Do I get a confirmation receipt of the money I sent?

    Each transaction will have a confirmation receipt with recipient signature and message. Most transactions are delivered within 24 hours; customer will be able to pick up confirmation receipts next day at any of LE branch or agent locations.
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    6. Is there a discount if I send in large volume?

    We do provide discount for large amount transaction and any transactions pay to the order of any religious organization.
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    7. How long does it take to deliver the money to my relatives?

    Depending on the address of each transaction, we can deliver the money in 1-2 days. We have an average of 80% of transactions delivered with 24 hours.
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    8. Can I write messages to my relative when sending money?

    Customer can write up to 1 page 8 1/2 X 11 message to recipient per transaction.
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